Experienced Residential Staff of H&H Total Care Services in Alberta
Our team of highly trained and experienced residential staff and healthcare personnel understand the needs of seniors and young adults and are hand-picked to ensure our residents are always treated with the utmost dignity and respect. Our team and our philosophy for health and happiness are reasons our residences are the preferred places to be. Contact us to find out which residential care, assisted living or independent living community is right for your or your loved one.
Andre Van Ryk: Chief Executive Officer and Chief Financial Officer
Andre Van Ryk, Chief Executive Officer / Chief Financial Officer is a Chartered Professional Accountant with a Bachelor of Commerce degree.
Andre has been with H&H since 2006 to assist with the growth of H&H. Before joining H&H, he was employed as an assurance and business advisor at a public chartered accounting firm. Prior to this position, Andre was the Chief Financial Officer of a group of companies, overseeing operations in three different locations in Eastern and Western United States. Andre has used these experiences to develop and implement an effective and efficient operating and reporting structure at H&H, and has influenced much of the corporate change since joining H&H.
Andre remains involved in a numerous non-profit organizations that allow giving back to the community. It is also in these organizations that Andre, in addition to his influence at H&H, is able to develop and communicate a vision and strategies.
Hendrik Van Ryk: Chief Operations Officer
During Hendrik’s tenure working in health care services, he has played very active roles on boards and committees, including: the Surrey Hospice Society, a task group developing Assisted Living standards and practice guidelines, the executive board of the BC Care Providers Association, the Residential Care Leadership Council in Fraser Health Authority and as an advisory board member to the Assisted Living Centre of Excellence (ALCE).
He has provided labour relations leadership through the bargaining of first collective agreements, renewals of several collective agreements, and several job actions involving employee strike actions. In addition to his labour relations experience, he has developed and implemented company wide human resource policy and procedures.
Hendrik’s experience also includes providing operational and executive involvement and support for expansion to current sites and the development and opening of several new sites over his 25 years with the company. The size of developments ranged in size from 4 million to over 30 million dollars in size throughout BC and Alberta.
Hendrik cares deeply for those who are entrusted to the company’s care and he wants to make those years meaningful and cherished for residents and their family and friends.
Joanne Gillett: VP of Clinical Operations
Joanne Gillett first joined H&H Total Care Services in 2008 where she was employed as a Residential Care Manager. In 2011, Joanne accepted a senior manager’s role as General Manager of The Hamlets at Penticton (Assisted Living and Complex Care services provided).
With over 20 years experience in the health care industry and her desire for continuous professional development, Joanne has provided nursing care and clinical leadership across the health care sectors, including acute care, community, rehabilitation, long term care, and palliative care within public and private sectors. Joanne has drawn upon her wide range of experience, ranging from chronic disease management, specialized neurological care and rehabilitation, to gerontology and palliative care, to ensure quality outcomes for those entrusted into her care and leadership.
Joanne’s influence is rooted in leading edge research-based clinical practices, her passion for person centered care and her desire for continuous quality improvements. Joanne has a drive and vision few can match and therefore H&H uses her abilities to be its Corporate Clinical Leader throughout the organization.
As Vice President of Clinical Operations, Joanne is responsible for oversight of clinical management, clinical standards, quality initiatives and continuous quality improvements, clinical policy and guideline development, education and resources, clinical projects and program development.
Vic Klassen: VP of Hospitality & Marketing
Vic Klassen currently provides company wide oversight for support services for H&H, as well as his role as general manager of The Hamlets at Cedarwood Station. He has been involved in the seniors industry for almost 33 years in a variety of capacities, from Chef through to corporate positions. For the last nine years, he’s held his current role as General Manager of the Hamlets at Cedarwood Station. Now that he is also the VP of Hospitality & Marketing, he oversees the hospitality and marketing of all Hamlets sites.
He has a diploma from the Canadian Society of Nutrition Management in addition to multiple other continuous learnings. Vic’s experience and knowledge have allowed him to become a valued member of the H&H team as well as an effective mentor to all support service departments and locations.
Vic has successfully opened three communities over the course of his career, which included planning and implementing of staffing, operational set up of the communities and delivering of grand opening events and celebrations.
Vic is Vice President of the Alberta Manager’s Society Senior Citizens Housing (AMSSCH), which supports managers involved in seniors housing in the Province of Alberta by providing continued education opportunities for members and their staff at workshops and other meetings.
Being able to care and provide for seniors is his passion, day after day. Vic lives what he says, says what he believes, and believes in what he does. This approach has made him respected and valued among residents and staff throughout H&H Total Care Services.
Hank Van Ryk: Founder and Director
Throughout his career he has worked as the project manager for renovations and new construction of retail stores, restaurants, pharmacies, hair salons and auto centres as large as 135,000 square feet. These projects included: set-up, staff recruitment, training and promotions, establishment of operational policies, and oversight of ongoing operations upon opening.
Since 1989, Hank has been involved in the health care sector, primarily focusing on geriatrics. He has personally opened one new facility—Bear Creek Lodge—and has helped to establish operational policies for multiple facilities.
In May 2015, Hank shifted his direction, and took on on the responsibility of being the Founder and a Director of H&H Total Care Services as his prime focus. In this role, he will ensure the company stays true to its mission, vision and values in addition to his ability to provide strategic and operational advice when called upon.